Frequently Asked Questions

IPTV (Internet Protocol Television) delivers TV channels and on-demand video over an internet connection instead of satellite or cable.

No. All plans are one-off payments for a fixed period with no contract and no automatic renewal.

Buffering is usually caused by Wi-Fi signal, a busy network or ISP throttling. Try a wired connection, restart your router and device, lower the stream quality, or use a VPN. Our troubleshooting tips on the installation guide page cover this in detail.

Yes, the service works on any stable internet connection. Picture quality depends on your local speed.

Yes. An electronic programme guide is included and loads automatically in most IPTV players.

They are two ways to add the service to an IPTV player. Xtream Codes uses a server URL, username and password; M3U is a single playlist link. We send both with every subscription.

Choose a plan on the subscription page and mention your existing username so we extend the same line.

If the service does not work on your device and our support team cannot fix it, you may be eligible for a refund. See our refund policy for full terms.