Refund Policy

We want you to be happy with Viking IPTV UK. That’s why we offer a free trial so you can test the service before paying.

When You Can Get a Refund

• The service does not work on your device and our support team cannot fix it within 7 days of purchase.
• You were charged twice or charged the wrong amount.

When Refunds Don’t Apply

• More than 7 days have passed since purchase.
• The problem is caused by your internet connection, ISP blocking or an unsupported device, and you did not use the free trial first.
• Your account was suspended for breaking our terms of service.
• Reseller credits that have already been used.

How to Request a Refund

Email [email protected] with your username, order details and a short description of the problem. Approved refunds are paid back to the original payment method within 5–10 working days.

This policy does not affect your statutory rights.